Along with our customers, the Kappy’s Team — our managers, sales associates, cashiers, and customer service representatives — are our most important concern, as they are a tremendous asset to our success. Our well-educated, knowledgeable staff members work tirelessly to provide the technical information and ‘back story’ on the products that they recommend, helping our customers to better understand the beverage in their glass. Our staff members go through vast amounts of product training and tastings in order to make the perfect recommendation and to provide each customer with the right product for his or her needs. Many staff members have traveled to California and Europe to see the wine-making process first hand. Some have also been to distilleries in Tennessee and Kentucky to experience the whiskey distilling and blending processes. This up-close look is an invaluable tool for us and allows us to share our personal experiences with our customers, painting a picture that brings them to the vineyards or inside the distillery.